Business Systems Specialist

Business Systems Specialist

Reports to: Director of Claims and Client Services

PRIMARY PURPOSE:     Business Systems Specialists provides the navigation, technical and process support for all business users. In addition, they perform data quality analysis, accounting services and ultimate adjustments, and create reports for internal and external use.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide basic department general systems navigation training
  • Provide training, support and troubleshooting for claims software platforms
  • Perform daily claims check processing, check pulls, refund research, recovery, and other financial transactions.
  • Provide data quality analysis and correction for financial, claims and policy related data.
  • Answers staff inquiries
  • Prepares various letters, reports and forms.
    • Loss Runs
    • Claim system reports
    • Letter templates for use in claim system
    • Monthly reporting maintenance
    • Follows up on requested information
    • Conducts QA of work performed and provides results to manager


  • Precise attention to detail
  • Strong analytical skills
  • Must demonstrate a strong knowledge of computers and software
  • Knowledge in generating process documentation
  • Strong written and verbal communication skills.


  1. Ethical Conduct
  2. Thoroughness
  3. Customer/Client Focus
  4. Communication Proficiency

Work Environment

Team environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5

p.m. Occasional evening and weekend work may be required as job duties demand.

Equal Opportunity Employer, M/F/D/V

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.      

State(s): FL
Job Type: Full Time
Job Location: On-Site
Positions Opened: 1

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